Complaints
Updated February 14, 2023
If you wish to register complaints regarding our services, please contact us as follows:
For BitPay, Inc. merchants:
Website: bitpay.com/request-help/wizard
Phone: +1-404-907-2055
Mail: 1201 W Peachtree St NW Ste 2625, PMB 91017, Atlanta, Georgia 30309-3499
For BitPay B.V. merchants:
Website: bitpay.com/request-help/wizard
Mail: Stadsplateau 7 WTC office 7, 3521 AZ, Utrecht, Netherlands
For shoppers of BitPay merchants:
If you have questions, complaints, or need customer support, you may contact BitPay by mail
BitPay, Inc., 1201 W Peachtree St NW Ste 2625, PMB 91017, Atlanta, Georgia 30309-3499, USA, or
BitPay B.V., Stadsplateau 7 WTC office 7, 3521 AZ, Utrecht, The Netherlands;
via email at support@bitpay.com, or using our online support wizard at bitpay.com/request-help/wizard.
SPECIAL NOTICE FOR NEW YORK RESIDENTS
The New York State Department of Financial Services will also accept complaints from New York Residents (a defined term in the New York Virtual Currency License) regarding BitPay:
New York State Department of Financial Services
1 State Street
New York, NY 10004-1511
(800) 342-3736Please visit www.dfs.ny.gov/complaint for additional information.
