How To Get a Card

The BitPay Prepaid Visa® Card is available to residents in all 50 US states. You must have a home address (no PO boxes), government-issued ID, and Social Security number to apply.

You can order your BitPay Prepaid Visa® Card for $9.95.

Since this is a reloadable prepaid debit card, it is subject to standard US banking law. You will need to provide the following information to help us verify your identity:

  • Full Name
  • Address of Residence (No PO Boxes)
  • Date of Birth
  • Social Security Number
  • Government ID |(Driver's License, Passport, Visa, Tax ID, Etc.)

Your social security number is used to verify your identity so the card's issuing bank can fulfill its regulatory "Know Your Customer" requirements.

If you received an ID verification error:

Call our Card Services team at 1-855-884-7568. When you speak to them, tell them that you would like to fix an identity verification error that you received.

In the event that you cannot pass the KYC process, our Card Services team will be happy to issue a full refund to you.

If you received a debit card application error:

This means that a system error has prevented your application from being processed. You will be notified via email when our Card Services team has successfully re-submitted your application, or if further action is required on your behalf.

Since this card is a prepaid debit card, we do not need to perform a check against your credit record.

You'll receive your card via US Mail in 7-10 business days from the date of your application. If you haven't received your card after 10 full business days, contact our team at 1-855-884-7568 (Press 0).

How do I activate my card once I receive it in the mail?

To activate your card, go to and provide your card number, expiration date, and the three-digit CVV number located on the back of your card. You will receive an email which will confirm your activation and prompt you through the steps of creating an account username and password.

Be sure to immediately sign your card when you receive it to prevent fraudulent and unauthorized payments.

Using Your Card

You can use your BitPay Prepaid Visa® card at any online or brick and mortar merchant that accepts Visa® debit or credit cards.

The BitPay Prepaid Visa® is a reloadable prepaid debit card, not a credit card. This means you can't spend more than the balance at any given time.

There are two ways to load funds on your BitPay Prepaid Visa® card:

Bitcoin – This is the quickest and easiest way to load dollars onto your card account – and it's free. Just login to your cardholder account, select the bitcoin load option, and pay from any bitcoin wallet to add dollars to your card balance instantly.

Direct Deposit – Ask your employer to send your funds directly to your BitPay Prepaid Visa® automatically each pay period. Just share the routing number, deposit account number associated with your card and the amount that you wish to be deposited. Your direct deposit information will be mailed to you with your card and be available by logging in at

can use any bitcoin wallet to load dollars onto your BitPay Prepaid Visa® Card. Just login to your cardholder dashboard at and select "Add Funds." You will be prompted to enter a dollar amount, then presented with a BitPay invoice which you can pay using bitcoin.

If you don't have a bitcoin wallet, you might want to try using the Copay wallet. For more information on making a top-up payment, check out our guide to paying a BitPay invoice.

After you load funds to your BitPay Prepaid Visa® Card the value will remain in US dollars.

Since PayPal accepts Visa®, you can use the BitPay Prepaid Visa® Card with any PayPal merchant, online or in-person.

There are no transaction fees for using the card to pay in the US. When traveling outside of the United States of America you will pay a fee of 3% to cover the cost of currency conversion.

There is a $2.00 fee for ATM or cash-back withdrawals inside the US and a $3.00 fee for any ATM or cash-back withdrawals outside of the country.

For more information, view our full Schedule of Fees and your Cardholder Agreement.

The card has a maximum balance of $25,000. You can load up to $10,000 to your card per day and spend up to $10,000 per day.

For cash withdrawal transfer limits, view your Fee Schedule.

Your purchases are subject to the online store or retail store's return policy. Refunds and credits from the merchant will be applied directly to your card account.

Note that it may take some merchants up to 30 business days to issue refunds or credits to your card.

Since this is a prepaid debit card, you can only spend the amount available in your card account.

You can use your BitPay Prepaid Visa® card at any of the thousands of ATMs worldwide that support Visa® withdrawals.

Remember that you'll need to pay the ATM's fees. ($2.00 card fee for withdrawals in the US or $3.00 for international ATM withdrawals)

For cardholder protection, the maximum amount that you can withdraw from an ATM at one time is $750 USD. Your daily ATM withdrawal limit is $3,000 USD.

Yes, you can use your BitPay Prepaid Visa® Card for credit transactions wherever Visa® credit cards are accepted.

To do this, select the "credit" option as your payment method at checkout and sign instead of entering your PIN when using the card at any point-of-sale device.

If you don't see a "credit" option on the point-of-sale device, you can always ask the cashier how to run the transaction as credit and they will assist you.

Note that you will receive Visa®'s zero liability protection for every credit transaction processed through Visa®. See your Cardholder Agreement for details.

If you attempted to make a credit transaction at a hotel, gas pump, rental agency, or restaurant, a temporary hold may appear that is greater than the amount you intended to spend. Once the merchant settles the transaction the unspent funds from the held transaction will be added back into your account balance.

Using your PIN number at the pump is the most convenient method. If you want to use a credit transaction to pay, be sure to pay inside the gas station at the counter.

If you decide to select "credit" at the pump a $100 hold will appear on your card until the credit transaction settles the next day for a lesser amount.

We strongly recommend that you never let another person use your card. Your card is protected by your PIN and your signature, so you will be responsible for any transactions that take place.

Your Cardholder Account

You check your balance and review your transactions in your cardholder account at or by calling 1-855-884-7568.

To generate a new PIN for your BitPay Prepaid Visa® Card, please call 1-855-884-7568 and provide your card number, CVV, and year of birth. The Change PIN option is the third option in the main menu.

Your card is protected by the signature on the back of your card as well as a PIN which only you know.

Remember that your card is not linked to your personal bank account or other financial accounts, so thieves cannot compromise your identity or access any funds.

Please review your Cardholder Agreement for more information on your protections.

By default the BitPay Prepaid Visa® Card includes the standard protections offered by its issuing bank. For more information, see your Cardholder Agreement.

If you choose to run your transactions as credit transactions (i.e. with a signature instead of PIN entry), you will receive the same zero liability protection Visa® offers to credit card holders. See your Cardholder Agreement for details.

If you lose your card, please report your loss or theft to our team immediately by calling 1-855-884-7568 (Press 0).

You can order a replacement card online or by calling our team at 1-855-884-7568. Your new card will arrive within 7-10 business days.

A $9.95 replacement card fee will be charged against your card balance. If you need expedited delivery for your replacement card, see your Cardholder Agreement for details.

Report charges you don't recognize or haven't approved to the Cardholder Services team at 1-855-884-7568. Please review your Cardholder Agreement for more information on your options on addressing unknown charges.

Call 1-855-884-7568, and a member of the Cardholder Services team will be glad to help.

Get the BitPay Card