Users will soon be able to pay all BitPay invoices from any cryptocurrency wallet or exchange. We will begin a phased roll out starting February 4th.

The decision, driven by merchant feedback, puts merchants back in control of which wallets, apps, or exchanges they’ll accept payments from. It also empowers consumers to use any wallet, app, or exchange to pay their favorite merchant. Furthermore, participating does not require any technical development or implementation.

What to Expect

P2P or peer-to-peer payments will likely increase your sales and enable you access to broader customer base of crypto holders. With increased volume and sales, from time to time, you may see payment exceptions including over, under, or late payments:

  • Underpayments: Your customer does not include enough cryptocurrency
  • Overpayments: Your customer includes more than enough cryptocurency
  • Late Payments: Your customer sends Bitcoin to an expired invoice or to the wrong address. The order will need manual approval from the merchant.

If your customer underpays an invoice, they will automatically receive an email containing information on how to start the refund process.

If they overpay an invoice, the overpaid portion will be sent back to your customer and the invoice total will be credited to your ledger.

For help with late payments and any other non-automated payment error, please reference our guide How do I view, refund, and manage payments? when using your Merchant Dashboard.

Message for Your Customers

To assist your support team, we’ve created a message for you to send to customers. Simply add your company name at the bottom.

Hello,

We’re excited to now accept P2P cryptocurrency payments from any wallet, application or exchange through BitPay.

To now make a payment, select your wallet or exchange and make sure to follow any payment tips BitPay provides. Then scan the QR code or click the QR code to copy the amount due and the address you're sending to. Paste the amount and address into your wallet, app or exchange and make your payment.

Before submitting the payment, make sure to enter your real email address. If you accidentally send too much or too little crypto, BitPay will use this email to begin the refund process.

If you have any additional questions regarding your cryptocurrency payment, please contact BitPay’s customer support team for assistance or view our step-by-step guide.

Thank you,

(Your Company Name Here)